Has your health information been compromised?

Health information demands a high price on the dark web, because it is information rich. It contains a lot of personal information about you, such as your contact details, your date of birth, Medicare data, medications, your next of kin, and your children and their ages.

Health information is sensitive information under the Australian Privacy Act (APP). This means there are added restrictions on how health service providers can handle health information. 

You can lodge a complaint if you believe a provider has not handled your health information properly under the APP's.

You should first make a complaint to the relevant provider and give them an adequate opportunity to deal with the complaint. Confirm with the complaint agency about the length of time it will take to respond to your complaint. Complaints agencies cannot charge you for making a complaint. Their privacy policy must detail how you lodge a complaint and how they will handle your complaint. 

If you are not satisfied with a provider’s response to your complaint, you may then complain to the Office of the Australian Information Commissioner (OAIC). Further information can be found here: https://www.oaic.gov.au/

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